Micro Nav is a leading company in the aviation simulation and training industry, known for delivering innovative solutions to enhance aviation safety and efficiency. Headquartered in Bournemouth, we are committed to driving excellence through cutting-edge technology and exceptional customer service. Join us as we continue to push the boundaries of what’s possible in the world of aviation training and simulation.
We're seeking a skilled Installation Technician to join our team, reporting directly to the Head of System Delivery. This role is crucial in designing and installing simulator systems for our clients worldwide. As a key customer-facing position, you'll need a strong commitment to service quality and customer satisfaction. The ideal candidate will be a technical expert who can provide hands-on support both at Micro Nav and customer sites, with expertise covering all software and hardware configurations of physical systems, as well as demonstrating high competency with our company software.
Provide expert technical support to Project Management at Micro Nav and customer sites
Develop system designs, including Bills of Materials, Scope of Supply, and licensing requirements
Create detailed system schematics and determine subcontractor requirements
Prepare and maintain accurate installation documentation for delivered customer systems
Procure hardware to meet project requirements and ensure timely delivery
Develop installation schedules to complete activities within agreed timeframes and budgets
Set up and configure hardware, resolving any identified issues
Address customer software and data requirements with technical expertise
Package and prepare hardware for shipping, producing appropriate export documentation
Conduct installation work at customer or supplier sites, either independently or as part of a team
Support the Bid team in preparation, design, costing, and scheduling for potential projects
Assist the Customer Services team with repairs, replacements, and troubleshooting
Ensure accurate site configuration documentation following any work at customer locations
Provide high-quality handover to customer support at project completion
Represent the company professionally at customer and supplier sites worldwide
A technically proficient professional with hands-on experience in ICT installations
Customer-focused individual with excellent communication skills
Detail-oriented problem-solver who can work both independently and as part of a team
Adaptable professional comfortable with international travel and on-site work
Organised individual capable of managing multiple priorities and deadlines
Technical Requirements & Experience: Good standard of education within IT and proven experience in an IT-based environment
Experience installing and configuring computer hardware, networks, and domain accounts
Proficiency with Windows operating systems (desktop and server) and virtualisation products
Strong understanding of server and networking infrastructure configuration
Experience with bespoke installations, LAN, power, and heat specifications
Knowledge of cable dressing, management, termination, and limitations
Basic civil engineering skills
Experience in customer-facing roles and working with cross-functional teams
IT professional qualification (desirable)
Experience and understanding of ICT issues - operating systems, middleware, software, data management
Ability to work to ISO 9001 standards
Good written, verbal, and presentation skills
Willingness and ability to travel to customer sites within the UK and overseas
Development Opportunities: We see our staff as an investment, supplementing your progression with dedicated training budgets to continue your growth.
Flexible Working: Micro Nav staff enjoy a flexible working pattern, with three compulsory office-based days per week.
Workplace Pension Scheme: Build your retirement savings with contributions from Micro Nav and the government, matched up to 4% of your basic salary.
Life Assurance Policy: Secure peace of mind with our company life assurance policy, offering financial security to your next of kin
Discounted Gym Memberships: Benefit from discounted rates at BH Live gyms with our corporate membership.
Generous Holiday Allowance: Enjoy 25+ days of annual leave, including an extended break over the Christmas holidays in addition to bank holidays and your birthday
Employee Assistance Programme: Benefit from 24/7 confidential welfare support, providing counselling, legal advice, and more to ensure your well-being
Healthcare Cash Plan: Join the Simplyhealth plan, with a dedicated allowance for the access of private medical, dental, and optician services
Exclusive Shopping Discounts: Unlock online shopping discounts and cashback via our internal ‘Compass’ platform.
Free Cakes: We have a Micro Nav tradition of ordering fresh cakes and savouries fresh from a local bakery every Thursday, on the house of course.
Your journey with Micro Nav starts by submitting your application, complete with a CV and a covering letter detailing your experience and why you're the ideal candidate for this role. After a thorough review, shortlisted candidates will be invited for an initial online interview. This will be followed by an in-person interview where we'll delve deeper into your suitability for the role. Successful candidates will then receive an official job offer.
At Micro Nav, we are committed to creating a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds to join our team.
If you're ready to take on this exciting role in aviation simulation system installation and technical support, we'd love to hear from you. Apply now to join our innovative team at Micro Nav!
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